Stay Safe When Using Free AI Tools – Protect Confidential Information

San Antonio College Employees,

As Artificial Intelligence (AI) tools like ChatGPT, Copilot, and Gemini become more popular and accessible, using them responsibly, especially when protecting sensitive and confidential information, is crucial.

Please keep the following in mind when using any AI-powered generative tool:

• Do not enter confidential, sensitive, or personal data (such as student records and Banner ID, employee Name or details, internal documents, or proprietary information).
• These tools often store and analyze input to improve their services, and the data entered may not be private or secure.
• Use AI tools only on public or non-sensitive tasks (e.g., idea generation, general writing support, summarizing non-confidential content).
• Always follow our Alamo Colleges Appropriate Use Policy and Procedure.

We support AI's safe and thoughtful use to enhance productivity and innovation. Please check with the Office of Technology Services if you’re unsure whether something is safe to share.

Let’s stay informed and cautious while exploring the potential of AI.  Visit our IT Security Hub for additional resources and information.

Thank you!

Office of Technology Services Holiday Security Tips, Hours of Operation

Winter Break Help Desk Hours:

SAC Office of Technology Services will be closed or minimally staffed during the winter holiday break.  

SAC OTS Help Desk Hours: 210-486-0777
December 26, 29, and 30, 2025 / 9 am – 2 pm
SAC OTS Help Desk is closed Dec. 20-25, 27, 28, 31, and Jan. 1—4, 2026

District ITS Help Desk Hours: 210-485-0555

December 22, 2025 – Jan. 4, 2026 / 8 am – 8 pm

District ITS Help Desk will be closed Dec. 24, 25, 31, and Jan. 1, 2026

Introducing Our New SAC IT Security Hub – Your Centralized Resource for Cybersecurity Excellence

We are pleased to announce the launch of the San Antonio College IT Security Hub, a centralized platform designed to streamline access to critical cybersecurity resources, best practices, and threat intelligence. The Office of Technology Services at San Antonio College is dedicated to protecting the College’s data and privacy through proactive cybersecurity, education, and strong policies, supporting a safe and effective digital environment.

Please visit the San Antonio College Office of Technology Services IT Security Hub for more helpful information. 

IT Security Hub | San Antonio College

Report Critical IT Issues at San Antonio College Promptly

San Antonio College employees and students—help keep our systems secure by reporting critical IT incidents immediately. These include:

• System outages (classes, registration, operations)
• Phishing attempts or suspected data breaches
• Compromised accounts or unauthorized access
• Instructional tech or classroom equipment failures
• Network/Wi-Fi issues affecting multiple users

How to Report:
Call: 210-486-0777 or 210-485-0555
Email: sac-helpdesk@alamo.edu
Service Portal: footprints.alamo.edu (College (Employees Only)
Phishing Emails: In Outlook > “Report” > “Report Phishing”

Stay alert—major IT updates will be shared via email, SAC IT Alerts, or the SAC website (alamo.edu/SAC).  

Thank you for helping maintain a secure and reliable tech environment at SAC!