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Information Only asanchez357 10/29/2024 5/9/2025

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Alamo Colleges District: Made for You!

Get Ready for the New ACES Portal

Exciting News! The upgraded ACES Portal is coming soon. The new platform enhances users' experiences with a sleek, modern interface optimized for mobile and desktop use.


The current version of ACES will remain available to give you time to explore the upgraded features and navigation at your own pace before the older version is retired.


Look out for helpful tips on navigating the new version sent to your alamo.edu email address.

Here's what’s coming your way

  • Improved Navigation: A sleek, intuitive design to with cards relevant to you as a student, faculty or staff member.

  • Personalization: Bookmark your most used cards to your dashboard or arrange the content to fit your needs.

  • Refined Search: A new "Discover” function helps users quickly locate information. Enter a search term or phrase to find what you're looking for quickly, or browse through all cards. 

Information Only asanchez357 2/4/2025 3/28/2025

Dear San Antonio College Students,

We want to alert you to a recent scam targeting students regarding BankMobile Disbursements and Financial Aid refunds.  Scammers may contact you through email, text messages, or phone calls pretending to be from BankMobile or San Antonio College.  These phishing emails, phone calls or text messages attempt to trick students into providing sensitive personal information, like login credentials or bank details, by claiming issues with their disbursement or requiring immediate action to access their funds. 

What to Watch For:

  • Phishing Emails or Texts: Messages asking you to click on links and enter personal information (e.g., Social Security number, BankMobile login, or banking details).
  • Fake Calls: Callers claiming to be from BankMobile or the college requesting personal or financial information.
  • Urgency Tactics: Scammers may threaten to delay your refund unless you act immediately.

Tips to Protect Yourself:

Be cautious with unsolicited emails, phone calls or text messages. If you receive an email, phone calls or text messages asking for personal information or urgent action, especially from unfamiliar sources, double-check before responding.

Think before you click. Avoid clicking on links or downloading attachments from unfamiliar or suspicious emails. When in doubt, contact the sender through other means to verify the authenticity of the communication. 

Verify the source. Double-check the sender's email address and domain for any discrepancies. If you receive an email from a known organization but something seems off, contact them directly to confirm the message's legitimacy. 

Do Not Share Personal Information.  San Antonio College will never ask for sensitive details via text, email, or phone.

Watch for Signs of Scam/Phishing email:

  • ??Not addressed to you by name.
  • It asks for personal or financial information or asks for your password.
  • It asks you to forward it to lots of other people.

Educate yourself. Stay informed about the latest phishing trends and tactics. Be cautious when sharing personal information online and proactively safeguard your data. 

Report suspicious activity:

If you receive an email of this nature, please report it by using the button in your Outlook application (PC and Web-based).

 

Visit our Student Security and Scam Awareness page for more information.

The Federal Trade Commission has a consumer alert page with scam information on check scams and job offer scams.

 

Thank you.  Stay Safe!

Information Only asanchez357 3/17/2025 3/28/2025
Information Only isanchez 3/6/2025 3/22/2025

Explore the New ACES 

The upgraded ACES Portal is now available for you to preview. Experience the portal's streamlined look and feel from your phone or desktop. Don't worry! Your ACES login information will stay the same. 

 

The new ACES preview will be released to students at a later date. The new portal will become the default ACES portal in mid-March. 

Preview the New ACES

What's new? 

Here’s an overview of the updates to the organization and navigation of the new ACES Portal: 

Cards: Content within ACES is organized and displayed in a 'card' format. Each card can be dedicated to a single tool or resource or contain multiple items related to the card’s specific topic. 

Improved menu: We've organized ACES cards into categories for easy navigation from the menu on the left. These categories include Academics, Enrollment, Paying for College, Resources, and My ACES Profile. 

Search Bar: Having trouble finding what you're looking for? Use the "Discover” option to locate relevant cards across all menu categories quickly. Type your search term or pick from suggested search topics. 

Personalization: Tailor your portal by bookmarking your most-used cards to your home screen. Arrange cards to prioritize what matters most to you, making it easier and faster to access key information. 

Help us improve

We’re dedicated to improving ACES to better serve you. Use the 'Report ACES Feedback & Issues' card on your home screen to share any suggestions or concerns, and we’ll make enhancements based on your input. 

 

We’re excited for you to explore the new ACES Portal! If you have any questions or need assistance, contact your local campus IT Help Desk for further assistance. 

DIS – 210-485-0555

NLC – 210-486-5777

NVC – 210-486-4777

PAC – 210-486-3777 

SAC – 210-486-0777

SPC – 210-486-2777

 

New ACES resources in AlamoSHARE

We've created a resource page in AlamoSHARE where you can explore training resources. You can also register for one of our live Zoom sessions to see a demo, ask questions, and get all the details about the new portal.

Explore resources and register for the Zoom demo

In the coming weeks, we'll highlight key features within the portal to help you navigate and make the most of its offerings.

Information Only asanchez357 2/11/2025 3/21/2025


Colleagues,

 Due to Facilities maintenance, Loaner Equipment Services will temporarily move from MLC 208 to MLC 207.  Please visit MLC 207 for assistance during this time.  We appreciate your patience and will provide updates once services resume at MLC 208.  For queries, please contact our Helpdesk at (210) 486-0777.


Thank you,

Office of Technology Staff

Information Only isanchez 3/3/2025 3/16/2025 System is unavailable isanchez 3/7/2025 3/9/2025
System is unavailable isanchez 3/4/2025 3/8/2025

 

Vendor Required Maintenance

 

Colleagues:

 

The Alamo Colleges Information Technology Services (ITS) will be conducting a Vendor Required Maintenance on our Banner environment:

 

Saturday morning, March 8, 2025, beginning at 12:01 a.m. and will be completed by 12:00 p.m. (Noon).

 

During this maintenance time, the following IT services will not be available. This is necessary to perform updates, patches, and backups to ensure the security and reliability of our IT infrastructure.

 

The following applications will not be available during this outage:

  • Banner
  • Self-Service
  • ACES
  • Canvas

 

We apologize for any inconvenience this may cause and appreciate your cooperation and understanding.

 

Information Only asanchez357 2/28/2025 3/7/2025

Alamo Colleges District: Made for You!

Upgrades Coming to the ACES Portal!

The Alamo Colleges District (ACD) Information Technology Services (ITS) is preparing to unveil an upgraded ACES Portal. The update is aimed at enhancing the overall user experience while ensuring the continued security and reliability of the portal. 

What is changing? 

  • The new portal features a brand-new, modern interface designed to be easier and more engaging. It features improved navigation and searchability, the ability to personalize your dashboard, and an overall simplified experience.

When is it changing? 

  • Soft launch: Both the old and new ACES will run in parallel, and users will have the opportunity to provide feedback on the new portal during this time. Key employee groups will be trained on the new platform beginning in January. Once training is complete, all employees and students will be given access to the new ACES portal. Users will have full functionality of both the old and new portals during this time. Everyone should begin using the new portal once access is granted to become familiar with it.  
  • Hard launch: The old ACES will be retired in Spring 2025. The exact date is yet to be determined.

Why is it changing? 

  • ITS began this comprehensive update due to the recent discontinuation of vendor support of the existing ACES portal.

Navigating changes

As we approach the launch, we'll share tips and updates to help you familiarize yourself with the new features and navigation. 

Information Only asanchez357 12/17/2024 3/7/2025

Vendor Required Maintenance

Colleagues:

The Alamo Colleges Information Technology Services (ITS) will be conducting a Vendor Required Network Maintenance.

Saturday morning, March 1, 2025, beginning at 12:01 a.m. and will be completed by 8:00 a.m.

This outage is necessary in order to perform updates, patches, and backups to ensure the security and reliability of our IT infrastructure.

During this maintenance time, the following IT services may be intermittently unavailable:

  • Internet
  • Telephones
  • Email
  • ACES
  • Banner
  • Canvas
  • Self-Service

We apologize for any inconvenience this may cause and appreciate your cooperation and understanding.

Information Only asanchez357 2/24/2025 3/1/2025

Banner 9 Self-Service Enhancements Coming Soon

We are excited to announce additional Banner 9 Self-Service enhancements. Banner Employee Self-Service will be upgraded for all employees. Banner Student Self-Service for Financial Aid will also be upgraded for students. The enhanced Banner Self-Service provides a modern user interface and improved navigation, making it more user-friendly and compatible with mobile devices.

Enhancements are to include:

Address/Phone Number/Email Updates

Emergency Contacts

Pay Stubs

Direct Deposit History

Salary Planner

Tax Forms

Direct Loans

SAP Requests

Awards

All Financial Processes

Timesheets

Time Approval

Leave Balances

LEARN MORE
Information Only asanchez357 1/31/2025 2/28/2025
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