AlertTypeAuthorPost DateExpiration Date

Dear Colleagues,

The SAC Help Desk phone system is currently experiencing technical difficulties.  At this time, we are not able to receive calls from external phone numbers.  We can only receive calls from internal phone numbers.  The issue has been escalated to district IT.  We apologize for the inconvenience and we thank you for your patience.

 

Thank you,

Office of Technology Services

System is slow or having intermittent downtimeisanchez8/15/20228/16/2022 8:00:00 AM

Dear Colleagues,

 

We received notification that sacweb was down last night 6/15/2022 at 7:30pm. All custom web applications on this server were inaccessible. Team was able to restore services on 6/16/2022 at 9:04am

 

Thank you,

Office of Technology Services.

Issue has been resolved, system is normalmrosado66/16/20226/16/2022 9:00:00 AM

Dear Colleague,

 Yesterday morning our service carrier AT&T experienced a network outage that disrupted access to ACES and Canvas. The AT&T outage was resolved at approximately 2:30 p.m. yesterday afternoon. Access to both ACES and Canvas was restored at that time.

 

 

Thank you,

Alamo College District Information Technology Services

 

System is unavailablemrosado66/7/20226/7/2022 9:00:00 AM

Dear Colleagues

We received call at 8:15am that empowerment center had lost network connectivity. This was due to losing power in our network closet and our power supply was not able to provide power to our switches. Electricians were able to redirect power to get our switches up and running by 8:43am.  

Thank you

Office of technology Services. 

Equipment Issue Resolvedmrosado65/31/20225/31/2022 9:00:00 AM

Dear Colleagues,

 

WindStream has resolved the technical issues with their communication network.

 

Alamo Colleges ability to receive inbound telephone calls has been restored

 

 

Thank you,

Alamo Colleges Information Technology Services

 

Information Onlyisanchez5/3/20225/4/2022 8:00:00 AM

Dear Colleagues:

 

Our telephone carrier WindStream is experiencing technical issues with their communication network. This technical issue has affected Alamo Colleges ability to receive inbound calls. All outbound and internal Alamo Colleges calls are still operational.

 

WindStream is currently working to resolve this issue as quickly as possible, we do not have an estimated time of repair.

 

 

Thank you,

Alamo Colleges Information Technology Services

System is slow or having intermittent downtimeisanchez5/3/20225/3/2022 2:00:00 PM

Colleagues:

 

We will be performing a vendor required maintenance on our Banner System Sunday, May 1, 2022 beginning at 1:00 a.m. and will be completed by 3:00 p.m. The maintenance will cause a system outage. The following systems will be unavailable during this maintenance.

 

Banner

Self-Service

 

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ACES and CANVAS will not be affected, both will be available.

 

 

Thank you for your patience,

Alamo Colleges Information Technology Services

 

System is unavailableisanchez4/21/20225/2/2022 1:00:00 AM
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