|
Vendor
Required Maintenance
|
|
|
Colleagues:
The Alamo Colleges Information
Technology Services (ITS) will be conducting a Vendor Required Maintenance:
Sunday morning, August 4,
2024 beginning at 12:01 a.m. and will be completed by 6:00 a.m.
During this time, some IT
services may be temporarily unavailable or disrupted, such as email, network,
and applications. This is necessary to perform updates, patches, and backups
to ensure the security and reliability of our IT infrastructure.
The following applications
will not be available during this outage:
- Telephone
- Internet
- Email
- Banner
- ACES
- Self-Service
- Canvas
We apologize for any
inconvenience this may cause and appreciate your cooperation and
understanding.
|
|
|
|
Note: A separate email will be sent to students
|
|
| System is slow or having intermittent downtime | isanchez | 7/24/2024 | 8/5/2024 7:00:00 AM |
Hello SAC Employees,
As you may have already heard, CrowdStrike, a prominent
Cybersecurity Tool used on Microsoft Windows systems at our College published
an update to computers and servers that caused many our systems to not
function. Post alert by District IT office, College Office of Technology
Services team arrived on site (@San Antonio College) to fix many of the systems
that are impacted by this outage. Furthermore, some of the remote Windows
systems may also have issues. If your remote device is not functioning
and you are not able to log in, coming Monday (July 22, 2024), please bring
your remote device to MLC 709D between 8 AM – 6:00 PM for remediation.
If your College (on-site) device is not functioning, please
call our Helpdesk at 210-486-0777 and report the issue. Our team is ready
to assist you with the issue. In most cases, OTS staff will need to be
physically present at the computer to resolve the issue.
For further updates regarding this outage, please access our
system
alerts page on our Office of
Technology Services website.
Thank you,
Usha Venkat
Usha Venkat,
M.A., PMP
Director
of Information Technology
San Antonio
College | System is slow or having intermittent downtime | isanchez | 7/19/2024 | 7/25/2024 6:00:00 PM |
| Information Only | asanchez357 | 4/24/2024 | 7/24/2024 4:00:00 PM |
Colleagues, We are experiencing a district wide issue with our phone system. Clients are unable to make external calls in or out of our phone system. The issue has been reported to the vendor. At this time, we do not have an estimate as to when this service will be restored. We appreciate your patience and understanding. Thank you, Office of Technology Services | System is slow or having intermittent downtime | isanchez | 7/23/2024 | 7/24/2024 7:00:00 AM |
| Information Only | asanchez357 | 5/29/2024 | 7/24/2024 4:00:00 AM |
Dear Employees, We are experiencing technical difficulties with the the registration link in ACES. At present, the registration link is not showing up in ACES. This is a district wide issue. The District Administrative team is working diligently on this issue. At this time there is no estimate as to when the service will be restored. We apologize for any inconvenience this may cause you.
Thank you for your patience and understanding.
Office of Technology Services | System is slow or having intermittent downtime | isanchez | 6/4/2024 | 6/5/2024 9:00:00 AM |
Dear Employees, The issue with the registration link not showing up in ACES has been resolved. We apologize for any inconvenience this may have caused you. For further questions on this matter, please call the District Help Desk at (210) 485-0555.
Thank you for your patience and understanding.
Office of Technology Services | Issue has been resolved, system is normal | isanchez | 6/4/2024 | 6/5/2024 7:00:00 AM |
|