Dear Colleagues,
The SAC Help Desk phone system is currently experiencing
technical difficulties. At this time, we
are not able to receive calls from external phone numbers. We can only receive calls from internal phone
numbers. The issue has been escalated to
district IT. We apologize for the inconvenience
and we thank you for your patience. Thank you, Office of Technology Services
| System is slow or having intermittent downtime | isanchez | 8/15/2022 | 8/16/2022 8:00:00 AM |
Dear Colleagues,
We received
notification that sacweb was down last night 6/15/2022 at 7:30pm. All custom
web applications on this server were inaccessible. Team was able to restore
services on 6/16/2022 at 9:04am
Thank you,
Office of Technology
Services. | Issue has been resolved, system is normal | mrosado6 | 6/16/2022 | 6/16/2022 9:00:00 AM |
Dear Colleague,
Yesterday morning our service
carrier AT&T experienced a network outage that disrupted access to ACES and
Canvas. The AT&T outage was resolved at approximately 2:30 p.m. yesterday afternoon. Access to both ACES and Canvas was restored at that time.
Thank you,
Alamo College District
Information Technology Services
| System is unavailable | mrosado6 | 6/7/2022 | 6/7/2022 9:00:00 AM |
Dear Colleagues
We received call at 8:15am that empowerment center had lost
network connectivity. This was due to losing power in our network closet and
our power supply was not able to provide power to our switches. Electricians
were able to redirect power to get our switches up and running by 8:43am.
Thank you
Office of technology Services. | Equipment Issue Resolved | mrosado6 | 5/31/2022 | 5/31/2022 9:00:00 AM |
Dear
Colleagues,
WindStream
has resolved the technical issues with their communication network.
Alamo
Colleges ability to receive inbound telephone calls has been restored
Thank
you,
Alamo
Colleges Information Technology Services
| Information Only | isanchez | 5/3/2022 | 5/4/2022 8:00:00 AM |
Dear
Colleagues:
Our
telephone carrier WindStream is experiencing technical issues with their
communication network. This technical issue has affected Alamo Colleges ability
to receive inbound calls. All outbound and internal Alamo Colleges calls are
still operational.
WindStream
is currently working to resolve this issue as quickly as possible, we do not
have an estimated time of repair.
Thank
you,
Alamo
Colleges Information Technology Services | System is slow or having intermittent downtime | isanchez | 5/3/2022 | 5/3/2022 2:00:00 PM |
Colleagues:
We will be performing a
vendor required maintenance on our Banner System Sunday,
May 1, 2022 beginning at 1:00 a.m. and will be completed by 3:00 p.m.
The maintenance will cause a system outage. The following systems will be
unavailable during this maintenance.
Banner
Self-Service
-----------------------------------------------------
ACES and CANVAS will not
be affected, both will be available.
Thank
you for your patience,
Alamo
Colleges Information Technology Services
| System is unavailable | isanchez | 4/21/2022 | 5/2/2022 1:00:00 AM |
|