Backup & Recovery for Desktops

Service Description:
The Office of Technology Services (OTS) Technical Support unit serves the San Antonio College as one of the key resources for supporting your information technology needs. One of the issues the Technical Support unit can assist with is backup and recovery for desktops. Data backup, or the process of backing up, refers to the storing of files from your computer to another location. In the case of a data loss event, the original data can be used to restore, or recover, your computer and its original files. OTS provides all faculty and staff with a network drive as a backup option. Data stored on this drive can be retrieved and restored should your workstation fail.


Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Staff, Faculty

Availability:
Monday-Friday, 8:00 a.m. - 5:00 p.m., excluding college holidays and closures.

How to access services (Procedures if Any):
For assistance with or further information regarding backup and recovery for desktops, please submit a ticket using the Footprints website https://footprints.alamo.edu, or by contacting the SAC HelpDesk at 210-486-0777.


Supporting Documentation:

Service Cost:
N/A

Additional Information:



Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
9/25/2024 10:27:50 AM

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