IT Support Guides

Service Description:

The SAC Office of Technology Services (OTS) Instructional Technology unit maintains a collection of training guides, video tutorials, and quick reference guides on many of the software systems and services used on campus. Faculty and staff are encouraged to use these reference tools to help guide them step-by-step through the use of software packages. 

How-To Support Guides are located at:  https://sac.screenstepslive.com/

Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Staff, Faculty

Availability:
24 hours a day, 7 days a week, excluding emergency system maintenance time frames.

How to access services (Procedures if Any):
To access the How-To guides repository, select the link: https://sac.screenstepslive.com/

To login use the following credentials:
   Username: ACES username
   Password: Same as workstation password

Once in AlamoShare, select the "Training Guides and Videos" link located on the left hand side menu. This will take you to the complete list of training guides.

Supporting Documentation:

Service Cost:
N/A

Additional Information:

For face to face trainings or other learning opportunities, please visit the following links:

Instructional Innovation Center (IIC)
Instructional Innovation Center Workshop Calendar
Alamo Talent

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
5/9/2025 11:24:34 AM

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