Training (How-To) Guides
Service Description:
The SAC Office of Technology Services (OTS) Instructional Technology unit maintains a collection of training manuals, video tutorials, and reference guides on many of the software systems and services used on campus. Faculty and staff are encouraged to use these reference tools to help guide them step-by-step through the use of software packages.
Faculty Support Guides are located at:
https://alamo.instructure.com/courses/1303105
Service Provider:
SAC Office of Technology Services
Email Address:
sac-helpdesk@alamo.edu
Main Contact Number (210) 486-0777
Website Information
http://www.alamo.edu/sac/ots
Eligibility:
Staff, Faculty
Availability:
24 hours a day, 7 days a week, excluding emergency system maintenance time frames.
How to access services (Procedures if Any):
To access the Faculty training guides repository, select the link:
https://alamo.instructure.com/courses/1303105
Staff and Student Training Guides will soon be available on a single One Stop Site.
To login use the following credentials:
Username:
sac\ACES username
Password:
Same as workstation password
Once in AlamoShare, select the "Training Guides and Videos" link located on the left hand side menu. This will take you to the complete list of training guides.
Supporting Documentation:
OTS - Service Level Agreement.pdf
Service Cost:
N/A
Additional Information:
For face to face trainings or other learning opportunities, please visit the following links:
Instructional Innovation Center (IIC)
Instructional Innovation Center Workshop Calendar
Alamo Talent
Technical Support:
San Antonio College Help Desk
Email:
sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email:
helpdesk@alamo.edu
Phone: 210-485-0555
Request Service
Submit a service work order through the Service Management Solution –
Footprints
.
Last Modified Date:
8/21/2023 4:20:28 PM
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