Purchase of Non-Standard Technology

Service Description:
Purchases of technology for campus use must be coordinated through the Office of Technology Services (OTS). As a general rule, the San Antonio College Office of Technology Services follows the Alamo Colleges District standards when purchasing new IT equipment & software.

However, if a need falls outside the parameters of the District’s hardware or software standards, OTS provides assistance in procuring an appropriate solution.  OTS staff helps assess software and/or hardware needs, find solutions, and work from procurement to deployment. All requests for non-standard technology will need to be approved before a quote is given to the requestor. The request is evaluated to determine whether the standard equipment will meet the needs of the user or a nonstandard equipment will be required.

Service Provider:

SAC Office of Technology Services
             Email Address: sac-helpdesk@alamo.edu
             Main Contact Number (210) 486-0777 

Alamo Colleges Purchasing Department
             Purchasing & Contract Administration

             2222 N. Alamo St.     

             San Antonio, Texas 78215

             Main Contact Number (210) 485-0100

Eligibility: Staff, Faculty

Availability:
Monday-Thursday, 8:00 a.m.- 7:00p.m Friday, 8:00 a.m. -5:00p.m. excluding college holidays and closures.

How to access services (Procedures if Any):
Services can be requested through the online ticketing service FootPrints website at http://footprints.alamo.edu.  You will need to select "Hardware” from "Category," "Select Other" in "Sub-Category", and "Quote Request" from the "Action" Field.

Supporting Documentation:
C.1.5.1 (Procedure) Purchasing Authority.pdf

Service Cost:
N/A

Additional Information:

Grant Funded Purchases are examples of Non-Standard Technology.

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
4/24/2025 2:57:09 PM

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