Email Accounts (Guest or Group)

Service Description:

A Group email account (i.e. sac-helpdesk@alamo.edu) or Guest Email account (i.e. for non-Alamo Colleges employee such as a Consultant) can be requested by Alamo Colleges Employees.  However, the Requestor's Department Head must first authorize the Requestor permission to request a special email account.

Group IDs:
ACES User ID/ Email ID for a group are manually created by District Information Technology.  The User ID will be composed of a 3 character code representing the college or district the group belongs to, a dash '-', and then a 1 to 15 character name representing the group or organization.  For example sac-helpdesk@alamo.edu.

Individuals IDs:
An ACES User ID/Email ID for Alamo College Employees and Students are automatically generated based on the Employee or Student record in the Human Resources and Student Systems.  Typically, the ID is composed of the first character of the first name and up to the first 15 characters of the last name, however, if this combination produces an ID that has already been assigned, a 1-5 digit number sequence is appended to the user ID in order to make it unique.

Service Provider:
District Information Technology Services
              Email Address helpdesk@alamo.edu
              Main Contact Number (210) 485-0555
              Website Information District IT 

Eligibility: Staff, Faculty

Availability:
24 hours a day, 7 days a week

How to access services (Procedures if Any): Services can be requested through the online service ticket website at http://footprints.alamo.edu.  You can also contact the college Help Desk at (210) 486-0777 for assistance in submitting your request.

Supporting Documentation:

Service Cost:
N/A

Additional Information: N/A

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
9/17/2024 3:11:21 PM

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