Network Data Wall Port Request
Service Description:
Wired Network Services are delivered via an extensive physical network infrastructure deployed throughout the College campus. Typically, departments access this service by plugging their network devices into an activated data wall port within their building. Most buildings and offices are already wired for data wall ports. However, if an additional data wall port is required, the Office of Technology Services Network Team can assist with planning and deployment.
Service Provider:
SAC Office of Technology Services
Email Address:
sac-helpdesk@alamo.edu
Main Contact Number (210) 486-0777
Website Information
http://www.alamo.edu/sac/ots
Eligibility:
Staff, Faculty
Availability:
Monday-Friday, 8:00 a.m.-5:00 p.m., excluding college holidays and closures.
How to access services (Procedures if Any):
To request a new data wall port or to activate an existing data wall port, services can be requested through the online service ticket website at
http://footprints.alamo.edu
or by contacting the college HelpDesk at 210-486-0777. When submitting a ticket, please select
"Infrastructure"
from the Category field,
"Cabling"
from the Sub-Category field, "Request" from the Action field, and
"Service Request"
from the Ticket Type fiield.
Supporting Documentation:
OTS - Service Level Agreement.pdf
Service Cost:
N/A
Additional Information:
Appropriate Use of Information Technology Resources (Policy)
IT Desktop Security
Technical Support:
San Antonio College Help Desk
Email:
sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email:
helpdesk@alamo.edu
Phone: 210-485-0555
Request Service
Submit a service work order through the Service Management Solution –
Footprints
.
Last Modified Date:
3/7/2025 1:59:31 PM
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