IT Contract Review Process

Service Description:

If your department has a need for a special technology related purchase, contact the Office of Technology Services (OTS) to determine if budget is available.  If your quotes or documents that are part of the purchase require signatures, OTS will follow the procedures noted in SOP - OTS Administration - Technology Purchases with Agreement or Contract Signature Requirements (External) to obtain signatures.  Note:  SAC Office of Technology Services (OTS) is provided a budget for technology related purchases.  This budget is primarily to renew existing software/hardware maintenance and to replace 20% of computers assigned to Staff, Faculty and Labs each fiscal year.

Service Provider: SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Staff, Faculty

Availability:
8:00 a.m. – 5:00 p.m. Monday-Friday Standard Business Hours. Excluding College Holidays.

How to access services (Procedures if Any):
Submit a FootPrints work order if your department has a need for a special technology related purchase.  The SAC Director of Information Technology will determine if budget is available in the college technology budget.  If budget is available, OTS will obtain the required signatures by following the process noted in OTS SharePoint.  To view the process, go to http://share.alamo.edu/sac/ots and login with your SAC Network username and password. Go to the Documents Section, then click the Standard Operating Procedures Folder, then choose OTS Administration Folder and view
SOP - OTS Administration - Technology Purchases with Agreement or Contract Signature Requirements (External). 

Supporting Documentation:

Service Cost:
N/A

Additional Information:
   N/A

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
5/25/2023 4:28:49 PM

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