Service Management Solution - FootPrints

Service Description:
FootPrints is a web-based, easy to use service management tool that allows clients to submit service requests online.  It is used by several departments across San Antonio College and District offices.  FootPrints allows all Alamo Colleges and District offices to transfer and share client requests.  The system enables departments to document, track, and report on service requests that are received on a daily basis.   

Client requests are automatically routed to the appropriate department, allowing for an expedited turnaround.  When service requests are complete, FootPrints automatically notifies the Client via email.

Service Provider:
District Information Technology Services
              Email Address helpdesk@alamo.edu
              Main Contact Number (210) 485-0555
              Website Information http://www.alamo.edu/district/it/

Eligibility: Staff, Faculty

Availability:
24 hours a day, 7 days a week

How to access services (Procedures if Any):
A Network User ID is required to access FootPrints.  If you do not have a network user ID, please have your supervisor or Admin submit a FootPrints work order, using the "New Hire AD Account Request Template.

FootPrints can be accessed through the web by visiting http://FootPrints.alamo.edu. 

Email requests can be sent to the helpdesk sac-helpdesk@alamo.edu. Email requests are automatically routed to the FootPrints System. 


Supporting Documentation:

Service Cost:
N/A

Additional Information:
Loan Equipment Distribution Center:  https://www.alamo.edu/sac/about-sac/college-offices/ots/staff-services/
Technical Support:  https://www.alamo.edu/sac/about-sac/college-offices/ots/techsupport/


Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
9/18/2024 4:35:46 PM

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