Computer Workstation Request

Service Description:
The Office of Technology Services Asset Management Team assists with San Antonio College technology infrastructure and offers a wide range of services to departments. One of the many services offered is assisting faculty and staff with computer workstation requests.
 

Service Provider:
SAC Office of Technology Services
             Email Address: sac-helpdesk@alamo.edu
             Main Contact Number (210) 486-0777
             Website Information http://www.alamo.edu/sac/ots


Eligibility: Staff, Faculty

Availability:
Monday-Friday, 8:00 a.m.-5:00 p.m. excluding college holidays or closures.

How to access services (Procedures if Any):

Faculty and Staff who don't have a SAC network account need to ask their Manager/Supervisor to fill out the User Account Request form located at:
https://share.alamo.edu/sac/ots/securityportal/Security%20Forms/User%20Account%20Request%20Form/User%20Account%20Request%20Form.pdf?d=w86b0a11e80c64aa8b9533765b4e5e583
Faculty and Staff who have a SAC network account, can request services through SAC's online ticketing system web site at http://footprints.alamo.edu.  Faculty and Staff can contact the SAC Help Desk at 210-486-0777 for technical support.


Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:
N/A

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
5/30/2023 9:58:09 AM

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