Information for NEW HIRES: When the Alamo Colleges Human Resources Department approves a new employee to start work, a workflow within the FootPrints Technology Work Order System is automatically initiated.  

·_         The Hiring Manager will receive an email with Subject Line: “NEW HIRE CREATED Ticket”.

o The email will include a link to a “New Hire Form.” The Hiring Manager will need to click on the “New Hire Form” link and select the “Computer Setup” checkbox.  This will create a ticket that will go to the IT Department.

o The email will also include a FootPrints Manager Workflow for New Hires Guide that shows an example of how the Hiring Manager can select/make different technology requests for the new hire. 

If the Hiring Manager is not able to find the NEW HIRE CREATED Ticket Email:

·_         Faculty and Staff who have a SAC network account can request technology services through the SAC IT Service Work Order Solution at https://footprints.alamo.edu.  

o In the work order Services listed, choose “IT Support,” “Tech Support Services,” “Hardware,” “Computer Request.”

·_         Faculty and Staff can contact the SAC Help Desk at 210-486-0777 for assistance with having a ticket created for technology requests or for other technical support needs.