Respondus Lockdown Browser

Service Description:
Respondus Lockdown Browser is an application that integrates with Canvas as another layer of security to address cheating on exams. Respondus Lockdown Browser works by locking the student into your Canvas exam until he/she has completed and submitted the exam. LockDown Browser disables the students' ability to print, copy, visit other websites or access other applications while the exam is in progress.

Service Provider:
Information Technology Services (ITS) Support
             E-mail:  helpdesk@alamo.edu    
              Phone: 210-485-0555 (select option 4)
              Website Information: https://www.alamo.edu/about-us/our-district/contact-us/

Eligibility: Faculty

Availability:
24 hours a day, 7 days a week. Excludes emergency system maintenance timeframes.

How to access services (Procedures if Any):
Respondus Lockdown Browser is a tool that is automatically integrated within your Canvas Course and is available to Faculty on the Canvas Course Navigation Bar. If you don't see the button, then you may have to unhide it on the Navigation tab accessed through the course settings link.

Supporting Documentation:
OTS - Service Level Agreement.PDF

Service Cost:

Additional Information:

Instructor Quick Start Guide
Getting Started Videos

Protecting the Integrity of Online Exams
Preparing an Exam for Use with LockDown Browser & Respondus Monitor

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
5/25/2023 9:49:54 AM

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