IT Service Level Metrics

Service Description:

The Office of Technology Services (OTS) uses Service Level Metrics to measure attainment of key service goals.  These metrics are captured and reported on a monthly basis on a Digital Signage TV located by the OTS Service Center (MLC 710) and on our OTS Service Catalog home page.  Key Metrics Include:

- IT Projects

- Network Availability

- Application Availability

- Incident Management

- Instructional Technology Training Statistics

- Inventory Management

Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Student, Staff, Faculty

Availability:
Metrics are available 24/7 through the OTS website.

How to access services (Procedures if Any):
OTS Metrics are published on a Digital Signage TV located at the Moody Learning Center Building, 710 and on the OTS Service Catalog home page, located at http://www.alamo.edu/sac/ots --> SAC Technical Support Website --> scroll down to the Metrics section.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:

    N/A

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
5/15/2023 1:50:13 PM

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