Hardware & Software Recommendations
Service Description:
The Office of Technology Services Technical Support unit provides standard hardware and software (e.g. Microsoft Windows, Office 365, Adobe Reader, etc.) on all San Antonio College employee workstations. However, OTS understands that departments may sometimes need alternative resources. For this reason, OTS will provide guidance and assist with hardware and software recommendations per District IT standards, as well as meeting the departments needs.
Service Provider:
SAC Office of Technology Services
Email Address:
sac-software@alamo.edu
Main Contact Number (210) 486-0031 | For Hardware Contact (210) 486-0777
Website Information
http://www.alamo.edu/sac/ots
Eligibility:
Staff, Faculty
Availability:
Monday-Thursday, 8:00 a.m.- 7:00 p.m., Friday 8:00 a.m. - 5:00 p.m. excluding college holidays and closures.
How to access services (Procedures if Any):
For a recommendation consultation with one of our technicians, please submit a Footprints ticket through the online service ticket website at
http://footprints.alamo.edu
or contact the college HelpDesk at 210-486-0777. When submitting a ticket please select "
Desktop Applications
" or "
Hardware
" under the Category field, "
Other
" in the Sub-Category field and "
Request
" in the Action field and "
Service Request
" under the Ticket Type fields.
Supporting Documentation:
Service Cost:
N/A
Additional Information:
Technical Support:
San Antonio College Help Desk
Email:
sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email:
helpdesk@alamo.edu
Phone: 210-485-0555
Request Service
Submit a service work order through the Service Management Solution –
Footprints
.
Last Modified Date:
9/24/2024 5:45:20 PM
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