Hardware or Software Request

Service Description:
The Office of Technology Services Technical Support unit provides standard hardware and software (e.g. Microsoft Windows, Office 365, Adobe Reader, etc.) on all San Antonio College employee workstations. However, OTS understands that departments may sometimes need alternative resources. For this reason, OTS will provide guidance and assist with hardware and software recommendations per District IT standards, as well as meeting the departments needs.

Service Provider:
SAC Office of Technology Services
              Email Address: sac-software@alamo.edu
              Main Contact Number (210) 486-0031 | For Hardware Contact (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Staff, Faculty

Availability:
Monday-Thursday, 8:00 a.m.- 7:00 p.m., Friday 8:00 a.m. - 5:00 p.m. excluding college holidays and closures.

How to access services (Procedures if Any):
For a recommendation consultation with one of our technicians, please submit a Footprints ticket or contact the college HelpDesk at 210-486-0777. 

When submitting a Hardware request ticket please select "IT Support";  "Tech Support Services" , "Hardware", and "Computer Request".

When submitting a Software request ticket please select "IT Support";  "Tech Support Services" , "Software Services", and "General Requests".

Supporting Documentation:

Service Cost:
N/A

Additional Information:

Conditions & Responsibilities:

  • All hardware/software must be used for college-related duties

  • OTS reserves the right to standardize requests based on institutional standards

  • Software licensing and hardware compliance is mandatory

  • All installed software must be properly licensed and approved

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
5/7/2025 4:55:13 PM

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