Classroom Technology

Service Description:

The Classroom Technology Planning service supports faculty, staff, and administrators at San Antonio College in the strategic planning, design, and deployment of technology in learning environments. This service ensures classrooms are equipped with the appropriate tools to enhance teaching and learning while aligning with institutional goals and standards.

Service Offerings Include:
  • Consultation on technology needs for new and renovated classrooms
  • Design of AV/IT solutions for instructional spaces
  • Recommendations for hardware and software based on curriculum requirements
  • Coordination with Facilities and IT for infrastructure readiness
  • Procurement and installation of classroom technology
  • Testing and configuration of equipment prior to use
  • User training and documentation for faculty and staff
  • Ongoing support and lifecycle planning

Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Staff, Faculty

Availability:
College Help Desk Hours: Monday-Thursday, 8:00 a.m. - 7:00 p.m., Friday 8:00 a.m. -- 5:00 p.m. Excluding college holidays and closures.

How to access services (Procedures if Any):
If the classroom technology within a classroom requires an upgrade or new technology, submit a Service Work Order using the Footprints Application http://footprints.alamo.edu.  A member of the Office of Technology Services staff will contact you to conduct a Needs Requirements Analysis.  In addition, please contact our SAC Help Desk to report a technical issue at 210-486-0777.  Classroom Technology Support has a high priority classification and a Technical Specialist will be dispatched to the location immediately.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information: N/A

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
5/1/2025 3:20:45 PM

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