Classroom Technology
Service Description:
The Classroom Technology Planning service supports faculty, staff, and administrators at San Antonio College in the strategic planning, design, and deployment of technology in learning environments. This service ensures classrooms are equipped with the appropriate tools to enhance teaching and learning while aligning with institutional goals and standards.
Service Offerings Include:
Consultation on technology needs for new and renovated classrooms
Design of AV/IT solutions for instructional spaces
Recommendations for hardware and software based on curriculum requirements
Coordination with Facilities and IT for infrastructure readiness
Procurement and installation of classroom technology
Testing and configuration of equipment prior to use
User training and documentation for faculty and staff
Ongoing support and lifecycle planning
Service Provider:
SAC Office of Technology Services
Email Address:
sac-helpdesk@alamo.edu
Main Contact Number (210) 486-0777
Website Information
http://www.alamo.edu/sac/ots
Eligibility:
Staff, Faculty
Availability:
College Help Desk Hours: Monday-Thursday, 8:00 a.m. - 7:00 p.m., Friday 8:00 a.m. -- 5:00 p.m. Excluding college holidays and closures.
How to access services (Procedures if Any):
If the classroom technology within a classroom requires an upgrade or new technology, submit a Service Work Order using the Footprints Application
http://footprints.alamo.edu
. A member of the Office of Technology Services staff will contact you to conduct a Needs Requirements Analysis. In addition, please contact our SAC Help Desk to report a technical issue at 210-486-0777. Classroom Technology Support has a high priority classification and a Technical Specialist will be dispatched to the location immediately.
Supporting Documentation:
OTS - Service Level Agreement.pdf
Service Cost:
N/A
Additional Information:
N/A
Technical Support:
San Antonio College Help Desk
Email:
sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email:
helpdesk@alamo.edu
Phone: 210-485-0555
Request Service
Submit a service work order through the Service Management Solution –
Footprints
.
Last Modified Date:
5/1/2025 3:20:45 PM
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