Technical Training

Service Description: The Office of Technology Services offers technical training for employees and students at San Antonio College. Our Instructional Technology Unit offers a variety of training delivery methods to assist with the teaching and learning process. Technical training is available in traditional instructor-led workshops, online webinars, and eClip video tutorials. Our trainers are here to provide technical knowledge and support in an effort to help empower our college community by increasing their technical skills and efficiency.

Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Student, Staff, Faculty

Availability:
Monday-Friday 8:00 a.m.- 5:00 p.m. Excluding College Holidays.

How to access services (Procedures if Any):

Students:
View the list of available Training Workshops and register to attend a session offered in the Student Mega Lab on the 5th floor of the Moody Learning Center.
Request one-on-one consultations for technology tools and resources.  Consultations are also available on a walk-in basis and by scheduling an appointment.  Consultation appointments can be made by calling 210-486-0160 or emailing sac-megalab@alamo.edu. 

Employees:
Monthly technology training sessions and one-on-one consulting appointments are available for faculty and staff.  Access AlamoTalent via ACES, Employee Tab for information or to register for our monthly workshops. To request a one-on-one training appointment or for other consulting training needs, contact the Instructional Innovation Center (IIC) at sac-iic@alamo.edu or 210-486-0712.

Classroom Integrated Technology Workshops:

If faculty would like to schedule a workshop for an entire class, please email sac-megalab@alamo.edu with your desired dates and times and then submit a Workshop Request Form.  Our Student Mega Lab Staff will contact you via phone or email to confirm the schedule and to answer any questions you may have.


Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:

SAC Technical Support & Help Desk

District Technical Help Desk

SAC Technical Walk-In Service Center


Student Computer Labs
Student Mega Lab Training/ Event Calendar

Client Feedback Form


Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555
Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
3/28/2025 11:17:58 AM


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