Classroom Technology Support

Service Description: The Office of Technology Services provides classrooms that are equipped with various audio/video equipment.  Most classrooms at San Antonio College are equipped with a computer, a ceiling mounted projector, and one or more of the following:

·         Document Camera

·         DVD and VHS Player

·         Ceiling Computer Speakers

·         Pull Down or Electric Screen

·         Laptop Connection

·         Wireless Control System such as Creston

·         Satellite Key Pad such as AMX

The Office of Technology Services at San Antonio College offers telephone support, remote support, and onsite technical assistance.  Classroom technology support is classified as a high priority technical support issue.  For emergency issues, an onsite specialist will be immediately alerted to assist the faculty.

Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Staff, Faculty

Availability:
Help Desk Support Hours: Monday- Thursday, 8:00 a.m. - 7:00 p.m., Friday 8:00 a.m. --5:00 p.m. Excluding college holidays and closures.

How to access services (Procedures if Any):
For classroom technology support, please submit a Footprints ticket through the online service ticket website http://footprints.alamo.edu.  


Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information: N/A

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
3/25/2025 3:05:47 PM

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