(Active Directory) Network Account Request

Service Description:


Active Directory, Microsoft’s trademarked directory service, automates network management of user data, security, and distributed resources while enabling interoperation with other various directories. Within San Antonio College, Active Directory is used to maintain shared computers while allowing individual users to log in using unique credentials, as well as to provide the foundation for AD related services such as Microsoft Exchange and SharePoint.

The purpose for obtaining an Active Directory account is to be able to gain access to the following:

  • Access to workstations throughout the campus
  • Access to network storage by having an Employee Network Drive (Home Directory) to save your files.
  • Access to VPN (Remote Access) 
  • Access to SharePoint, if needed

Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots


Eligibility: Staff, Faculty

Availability:
Monday-Friday, 8:00 a.m-5:00 p.m. excluding college holidays and closures

How to access services (Procedures if Any):

Services can be requested through the Footprints ticketing service website at http://footprints.alamo.edu. When submitting a ticket, please use the "New AD User Account" template. After selecting the template from the drop down menu, please fill out all required fields. Please have your Manager/Supervisor fill out the User Account Request form by clicking on the following link: User Account Request Form  , once form is completed, it must be attached to the ticket.


Supporting Documentation:

Service Cost:

Additional Information: N/A

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
2/28/2017 4:08:33 PM

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