Audio/Video Design and Consultation

Service Description:

The Office of Technology Services (OTS) Audio/Video services team of experts is here to offer tailored consultation services aimed at supporting the San Antonio College campus in the planning and technology design of various learning spaces, meeting rooms, conference rooms, and event facilities. Additionally, we provide guidance and assistance to our college employees who wish to improve or create technologically advanced environments. Our goal is to enhance the design and functionality of these spaces to facilitate an enriched learning and collaborative experience.

Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots


Eligibility: Staff, Faculty

Availability:
Monday-Friday, 8:00 a.m. - 5:00 p.m. Excluding college holidays and closures.

How to access services (Procedures if Any):
To schedule a classroom consultation or for further questions regarding audio/video design consultations, please submit a ticket through the online ticketing service website FootPrints at https://footprints.alamo.edu.  When submitting a ticket, please select “Hardware” in the Category field, “AV Equipment” in the Sub-Category field, “Request” in the Action field and "Service Request" in the Ticket Type field. Support can also be attained by contacting the SAC Helpdesk at 210-486-0777.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:
  • San Antonio College faculty and staff are the only authorized clients to request installation of media equipment.
  • Assessment of the classroom will take place to determine infrastructural, labor, electrical work, and equipment needs.
  • Vendors will be contracted for quote information.
  • Quotes will be forwarded to the requestor to determine funding.
  • Once the installation is complete, end users should file another Footprints ticket to schedule an appointment for a training session on how to use the equipment.

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
2/27/2025 1:30:08 PM

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