System Alerts

Service Description: The Office of Technology Services (OTS) System Alerts Service is an alert-delivery method used to distribute timely information on major OTS services, unexpected outages, and maintenance schedules to the San Antonio College community.

Service Provider: SAC Office of Technology Services
            Email Address: sac-helpdesk@alamo.edu
            Main Contact Number (210) 486-0777
            Website Information http://www.alamo.edu/sac/ots 

Eligibility: Student, Staff, Faculty

Availability:
24 hours a day, 7 days a week Excluding emergency system maintenance timeframes

How to access services (Procedures if Any): Log onto https://www.alamo.edu/sac/about-sac/college-offices/ots/ots-alerts/.

Supporting Documentation:
OTS Service Level Agreement.PDF

Service Cost:
N/A

Additional Information:

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
3/7/2025 2:11:48 PM

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