Off-Campus Technology Use

Service Description: The Off-Campus Technology Use service is designed to support staff and faculty who need access to institutional technology resources from remote locations, such as their homes, libraries, or other off-campus environments. This service ensures that users can seamlessly connect to campus systems, access critical resources, and maintain productivity, regardless of their physical location.

Service Provider: SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Staff, Faculty

Availability:
Monday-Friday 8:00 a.m. - 5:00 p.m., excluding college holidays and closures.

How to access services (Procedures if Any):

1. An employee requesting to take any asset home must completely fill out a Loaned Property Request Form.
2. Employee's Supervisor will then sign the Property Request Form.
3. Designated Property Steward for each College Department will sign Property Request Form and submit to District Inventory Teams' email address and update Wisetrack.

Note: Participation in the annual physical inventory process is required by Alamo Colleges District (ACD) Asset Management Office. All employees must bring in all tagged assets to work to get the item reconciled during the scheduled inventory for San Antonio College.

Supporting Documentation:
IC Loaned Property Request Form 2021.pdf

Service Cost:
N/A

Additional Information: The Off-Campus Technology Use service is essential for ensuring that all employees at San Antonio College can work, learn, and collaborate remotely without encountering significant barriers. With reliable access to campus resources, faculty and staff can remain productive and connected wherever they are. To securely work off-campus, employees are encouraged to connect via VPN (Virtual Private Network).  VPN ensures access to the same resources on campus, maintains secure data handling practices and work with sensitive information while complying with college data security policies.  For VPN access to our campus network, please visit Remote Access (VPN Access).

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
5/7/2025 4:50:50 PM

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