Shared Drive & File Collaboration

Service Description: San Antonio College provides cloud-based file storage and collaboration through Microsoft 365 tools. Faculty and staff are granted access to Teams Workspaces for collaborative file sharing and communication, as well as an Enterprise OneDrive account.  Microsoft OneDrive for Business is a secure cloud storage solution available to all San Antonio College employees as part of our Microsoft 365 suite. It enables staff and faculty to store, access, and share files from anywhere while maintaining version control and data security. OneDrive is an essential tool for remote access, team collaboration, and document backup. 

Features include:

  • 1 TB of cloud storage per employee
  • Automatic file backup and sync across devices
  • Real-time collaboration on Word, Excel, PowerPoint documents
  • Secure file sharing with customizable permissions
  • Access from desktop, web, or mobile
  • Version history to restore previous document versions
  • Integration with Teams and Outlook
  • Granular file recovery in case of accidental deletion

Service Provider: District Information Technology Services 
              Email Address helpdesk@alamo.edu 
              Main Contact Number (210) 485-0555
              Website Information http://www.alamo.edu/district/it/

Eligibility: Staff, Faculty

Availability:
Available 24/7 via Microsoft 365 cloud access. Training and support are available during standard business hours.

How to access services (Procedures if Any):
  1. All active Alamo Colleges employees automatically receive access to One Drive and MS Teams.  One Drive can be accessed via ACES-->Outlook (Email).  Select the App Launcher Icon:
  3. An Apps menu will appear; click on All Apps link to continue to view all Office 365 web apps or you can use the Apps that show.
  5. You will then be able to drag or upload files into your One Drive.

Supporting Documentation:

Service Cost:
N/A

Additional Information: Access issues or account problems should be reported to the SAC Help Desk. The Instructional Innovation Center focuses on training faculty and staff in the use of Microsoft Teams and OneDrive (AlamoShare) as instructional and collaborative tools.

Faculty and staff may request one-on-one training by calling 210.486.0712, via email at sac-iic@alamo.edu, booking time with one of our staff on the Instructional Innovation Center Website (right click to open), or visiting in person at MLC 712. 

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
5/1/2025 2:13:44 PM

- Give Feedback

Was this information helpful?

Tell us what we can do to improve this article