SharePoint Access
Service Description:
SharePoint also knows as Alamo Share is a tool for employees to organize, communicate, and collaborate. It provides an
environment where staff and faculty may access processes, procedures, resources and
information. Alamo Share supplies teams with tools to improve methods, communicate effectively across campuses and share documentation effectively. Thus providing employees with more efficiency options to enhance productivity.
SharePoint content is securely accessible to employees via Alamo Colleges network authentication.
SharePoint sites for department, shared task-force, or committee use, are created upon request. Departments must designate a primary
and
a backup administrator who will manage departmental SharePoint content, permissions, groups and access. Primary and backup administrators will be an initial point of contact for User support with issues escalated to San Antonio College Office of Technology Services SharePoint administrators.
Service Provider:
SAC Office of Technology Services
Email Address
:
sac-helpdesk@alamo.edu
Main Contact Number
210-486-0777
Website Information
http://www.alamo.edu/sac/ots
Eligibility:
Staff, Faculty
Availability:
SharePoint Support, Monday-Friday, 8:00 a.m- 5:00p.m. SharePoint Website is available 24 hours a day, 7 days a week.
How to access services (Procedures if Any):
Go to
http://share.alamo.edu/sac/
and login using your SAC network username and password
Username format
: sac\username (computer login username)
Password:
(computer login password)
Employees can request a SharePoint site for their department, committees, etc. by submitting a ticket through
FootPrints
. From FootPrints select New SAC Ticket, once new ticket screen pops up select Templates and choose General Ticket.
Category:
Enterprise Application
Sub-Category:
AlamoShare
Action:
Request
Ticket Type:
Service Request
Supporting Documentation:
OTS - Service Level Agreement.pdf
Service Cost:
N/A
Additional Information:
For more information on SharePoint/AlamoShare including Guides and Training, navigate to
San Antonio College AlamoShare
site and click on
Welcome to SAC AlamoShare
or click on direct link below
https://share.alamo.edu/Learn/SitePages/Home.aspx?web=1
Technical Support:
San Antonio College Help Desk
Email:
sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email:
helpdesk@alamo.edu
Phone: 210-485-0555
Request Service
Submit a service work order through the Service Management Solution –
Footprints
.
Last Modified Date:
5/25/2023 1:49:23 PM
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