Remote Access (VPN Access)

Service Description:

San Antonio College VPN (Virtual Private Network) is a way to securely access a remote network from an off campus location. San Antonio College allows eligible individuals to access SAC resources as if you were on campus. VPN access is only necessary to access certain restricted resources such as non-web based file shares or if you need remote access to San Antonio College Systems or on campus workstations (via Remote Desktop Protocol).


Service Provider: SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Staff, Faculty

Availability:
N/A

How to access services (Procedures if Any):
1. Employee will complete a VPN Access Request Form and obtain approval from appropriate leadership.

2. Employee or designee will create a FootPrints Ticket and scan and attach the completed “VPN Access Request Form” to the FootPrints ticket.

3. The Footprints ticket will be assigned to ITS security for approval.

4 Approved requests for VPN FootPrints tickets will be assigned to the network team for processing. Rejected requests will be returned to the Requestor with an explanation.

5. The network team will send a notification to the Requestor when the request is complete.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:

While using VPN, your computer becomes part of the San Antonio College network and you must observe the

Appropriate Use of Information Technology Resources (Policy) 

VPN FAQs
VPN Help Guide
How to submit a FootPrints ticket 
Best Practices - Computer Use
IT Desktop Security
Physical Device Security
Password Protection
Password Security FAQs

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
1/8/2019 3:43:57 PM

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