Wireless (AlamoGuest) Access

Service Description:

Wireless network is available to San Antonio College students, faculty and staff, and offers fast reliable data connection speeds. SAC wireless is using 802.11ac which supports up to 500 mbps. On average, the connection speed is 50 to 60 mbps depending on capabilities of wireless card. Wireless internet access is available inside many buildings at San Antonio College and is also offered outdoors in certain areas of campus. 

AlamoGuest is an open, unencrypted network, and does not require an exclusive username or password to access. The AlamoGuest network is provided for all Alamo College students and visitors.

Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Student, Staff, Faculty

Availability:
24 hours a day, 7 days a week

How to access services (Procedures if Any):

To access the AlamoGuest wireless network, simply select it from the wireless options that appear on the device in use. Once selected, a screen will appear prompting the user to enter an email address to login to the network. Any email address will suffice. Once an email address is entered, hit the log in button and the user will be connected to the wireless network in a matter of seconds.

Requests for new wireless locations or service expansions may be submitted by contacting the college helpdesk or submitting a service ticket via Footprints.  A Technician will contact the Requestor to confirm details for the request.

For special events that require wireless connectivity, submit a Footprints ticket.

For connectivity issues or poor connection issues, contact our college helpdesk or submit a FootPrints service ticket.


Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:

For more information on Wireless Maps, FAQs, Setup Guides, visit http://www.alamo.edu/sac/wireless.
C.1.9 Appropriate Use of Information Technology Resources (Policy) 
C.1.9.1 Appropriate Use of Information Technology Resources (Procedure) 
IT Wireless Security


Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555
Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
3/7/2025 9:52:19 AM


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