Web Application Maintenance and Modification

Service Description:

The Office of Technology Services provides services for web application development (refer to Web Application Development). OTS acknowledges the importance of continuous maintenance and updates for applications. College procedures, hardware and software advancements, and services are subject to change over time, making it crucial to keep the applications up-to-date and well-maintained. The standard services for maintenance and modifications encompass various tasks, including coding and content edits, updates to user permissions, and revisions to data, among others.

Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility:

Availability:
7:00 a.m. – 4:00 p.m. Monday-Friday Standard Business Hours

How to access services (Procedures if Any):
Services can be requested through the online service ticket website at http://footprints.alamo.edu.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information: N/A

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
6/12/2023 11:35:36 AM

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