Web Page Development and Support

Service Description:

Alamo Colleges utilizes two specific Web Content Management Systems.  Sites which are intended for public view (on the internet) are built using our EpiServer Web Content Management System, commonly referred to as the WCMS.  This system allows authorized administrators to maintain their own pages without the need for assistance from a third party.  Such pages require approval from the SAC Public Relations Department via the Footprints ticketing system.

Sites intended for private use among Alamo Colleges faculty and staff (intranet) are built and maintained using Microsoft SharePoint Services. This system allows faculty and staff to create secure groups, share documents, and have private discussions among members.

Office of Technology Services provides technical assistance and training for both Web Content Management System (WCMS) and SharePoint Support Services (AlamoShare).

Service Provider:
SAC Public Relations - For WCMS
              Email Address: sac-pr@alamo.edu
              Main Contact Number (210) 486-0880
              Website Information http://www.alamo.edu/sac

Office of Technology Services - For Sharepoint/Alamo Share
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number: (210) 486-0777
              Website Information https://www.alamo.edu/sac/about-sac/college-offices/ots/

Eligibility: Staff, Faculty

Availability:
Monday- Friday, 8:00 a.m. - 5:00 p.m., excluding college holidays and closures.

How to access services (Procedures if Any):
Web page development and support services can be requested through the online service ticket website Footprints at http://footprints.alamo.edu.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information: _Sharepoint/AlamoShare System

___Web Content Management Systems -WCMS

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
6/6/2023 12:07:43 PM

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