Student Computer Support

Service Description:

San Antonio College Office of Technology Services (OTS) provides basic walk-in computer support services to San Antonio College students. The Laptop Distribution team is available to assist clients with basic diagnostics, virus and malware cleaning, and performance optimization for Alamo Colleges equipment.

Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Student

Availability:
Monday-Thursday 9:00 a.m.- 4:00 p.m. Friday 9:00 a.m. -- 12 noon Excluding college holidays or closures.

How to access services (Procedures if Any): For walk-in technical support services on assigned Alamo Colleges' equipment, students can visit the OTS Laptop Distribution Center, located in the Moody Learning Center, room 208.


Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:

Additional Information: Please visit:

C.1.9.1 Appropriate Use of Information Technology Resources (Procedure) 

Wireless Security
IT Desktop Security
Password Protection

For information on Wireless Maps, FAQs, Setup Guides, visit https://www.alamo.edu/sac/about-sac/college-offices/ots/wireless/

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
4/11/2025 3:30:36 PM

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