Lab Software/Hardware Upgrades

Service Description:
Every computer lab at San Antonio College consists of a variety of hardware and software. Some labs offer computers with specific discipline centered software. The Office of Technology Services (OTS) updates these software applications as new versions become available. OTS also updates computer lab hardware every five years through the college's Desktop Replacement Plan.

Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Staff, Faculty

Availability:
Monday-Friday, 8:00 a.m. - 5:00 p.m., excluding college holidays and closures.

How to access services (Procedures if Any):
For more information or to request assistance regarding computer lab software/hardware upgrades, please submit a Footprints ticket through the online service ticket website at http://footprints.alamo.edu or contact the college HelpDesk at 210-486-0777.

Supporting Documentation:

Service Cost:
N/A

Additional Information: https://www.alamo.edu/sac/about-sac/college-offices/ots/megalab/#lsh
https://www.alamo.edu/sac/experience-sac/current-students/student-resources/computer-labs/
https://www.alamo.edu/sac/about-sac/college-offices/ots/megalab/computer-workshop-reservation-form/

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
3/7/2025 9:55:42 AM

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