ACES Web Services for Students

Service Description:


ACES Web Services are available within the Student tab of ACES accounts. Personal Information (i.e., home addresses and phones, personal e-mail addresses, Alamo Colleges email password, emergency contacts, etc.) can be viewed/updated via Web Services.  The Student & Financial Aid link are also available to view class schedule, grades, holds and transcripts, as well as register and pay for classes, and accept/decline financial aid awards.

Service Provider:
District Information Technology Services
              Email Address helpdesk@alamo.edu
              Main Contact Number (210) 485-0555
              Website Information District IT

Eligibility: Student

Availability:
24 hours a day, 7 days a week. Excludes emergency system maintenance timeframes.

How to access services (Procedures if Any):
Log in to aces.alamo.edu with your username and password.  Then click on the student tab located on the left hand side and select Student.  If you require further assistance, contact the college Help Desk at (210) 486-0777.



Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:
System Maintenance/Outage Information is available at System Alerts.

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
5/26/2023 3:57:15 PM

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