Email for Students

Service Description:

Email for students is available via ACES accounts and mobile devices.  ACES email is the official means of communication for Alamo Colleges.  The email address is composed of the ACES username followed by @student.alamo.edu (Example: If ACES username is jsmith1234, email address is jsmith1234@student.alamo.edu).  A unique email password is assigned and available via ACES > Student tab > Web Services > Personal Information.  This unique password cannot be changed. 


Service Provider:
District Information Technology Services
              Email Address helpdesk@alamo.edu
              Main Contact Number (210) 485-0555
              Website Information District IT

Eligibility: Student

Availability:
24 hours a day, 7 days a week. Excludes emergency system maintenance timeframes.

How to access services (Procedures if Any):
The default password for ACES First-Time Users is the first two letters of your last name, IN CAPS, followed by your birthdate in MMDDYY format.

You can access your email by logging in to your ACES account and clicking the email icon located on the top right of the page.

For assistance with accessing your email, please contact the college Help Desk at (210) 486-0777.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:

Need Help setting up your email on your phone, visit website.

System Maintenance/Outage Information is available at System Alerts.

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
4/28/2025 10:05:33 AM

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