Mobile Device Support

Service Description:
"Mobile Device" is a term used at Alamo Colleges to refer to a variety of portable devices including, smart phones and tablets. All mobile devices connecting to the Alamo Colleges' network must abide by the Alamo Colleges Appropriate Use Policy. The Office of Technology Services (OTS) provides email and wireless setup for most mobile devices. Visit the OTS Service Center located in MLC 207 to explore mobile support options.

Service Provider:

SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots


Eligibility: Student, Staff, Faculty

Availability:
College Help Desk Hours: Monday-Thursday, 8:00 a.m. - 7:00 p.m., Fridays 8:00 a.m.-- 5:00 p.m. Excluding college holidays and closures.

How to access services (Procedures if Any):
For walk in assistance, employees and students can visit the Service Center located in the Moody Learning Center, room 207. There, staff will be able to assist with mobile device support, including but not limited to, setting up wireless connection as well as setting up Alamo Colleges' email on a mobile device. Employees and students may also contact the college Help Desk for further assistance at 210-486-0777.

Supporting Documentation:

Service Cost:
N/A

Additional Information:

A fast, secure, wireless network connection is available from a wide range of college locations.  Wireless Maps and Mobile Device Configuration Settings can be found at http://www.alamo.edu/sac/wireless. For instructions on setting up your email account on your mobile device please visit https://www.alamo.edu/academics/academic-resources/student-e-mail-setup/.

C.1.9.1 Appropriate Use of Information Technology Resources (Procedure)  

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
9/25/2024 10:01:53 AM

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