Texas Administrative Codes - Title 202

Service Description:

The District Information Technology Services and Information Risk and Security Management Office play a crucial role in upholding Alamo Colleges' mission by effectively managing and maintaining a secure computing environment. The overarching objective is to ensure the availability, integrity, and confidentiality of electronic information within Alamo Colleges. To accomplish this, the Information Technology Security Council, through strategic policy recommendations and procedural guidance, actively promotes a culture of heightened security awareness across the college community.

The Information Security Office also ensures that Alamo Colleges is in compliance with Texas Administrative Code Chapter 202, as well as other State and Federal laws dealing with Information Security.


Service Provider:
District Information Technology Services
              Email Address helpdesk@alamo.edu
              Main Contact Number (210) 485-0555
              Website Information District IT

Eligibility: Student, Staff, Faculty

Availability:
24 hours a day, 7 days a week

How to access services (Procedures if Any):

Security Standards for Institution of Higher Education:

   Information Security Standards for Institutions of Higher Education - Texas Administrative Code - 202

San Antonio College and Alamo Colleges Information Security Awareness Site:

    https://www.alamo.edu/sac/about-sac/college-offices/ots/security/ - Students and Employees

   https://share.alamo.edu/spirit/dst-its/Security/SiteAssets/it-security.html - Employees Only

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:
To report incidents, email abuse@alamo.edu or call (210) 485-0555.

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555
Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
3/7/2025 1:56:40 PM


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