Appropriate Use of Information Technology

Service Description:

It is the responsibility of every Alamo Colleges employee and student to use District and College computing and communications resources in a manner that does not infringe on the rights of others.  This includes use of the College computer labs, Alamo Colleges e-mail, College IT hardware and software resources, Web resources and Internet access.

Service Provider: District Information Technology Services
              Email Address helpdesk@alamo.edu
              Main Contact Number (210) 485-0555
              Website Information http://www.alamo.edu/district/it/

Eligibility: Student, Staff, Faculty

Availability:
24 hours a day, 7 days a week

How to access services (Procedures if Any): View the complete Appropriate Use Policy at http://www.alamo.edu/uploadedFiles/District/Employees/Departments/Ethics/pdf/policies/C.1.9-Policy.pdf and Appropriate Use Procedure at http://www.alamo.edu/uploadedFiles/District/Employees/Departments/Ethics/pdf/policies/C.1.9.1-Procedure.pdf. 



Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:
To Report Incidents:

abuse@alamo.edu

San Antonio College and Alamo Colleges Information Security Awareness Site:
http://www.alamo.edu/sac/security - Students and Employees
http://share.alamo.edu/securityawareness/default.aspx - Employees Only

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
9/10/2018 11:16:34 AM

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