Appropriate Use of Information Technology

Service Description:

It is the responsibility of every Alamo Colleges employee and student to use District and College computing and communications resources in a manner that does not infringe on the rights of others.  This includes use of the College computer labs, Alamo Colleges e-mail, College IT hardware and software resources, Web resources and Internet access.

Service Provider: District Information Technology Services
              Email Address helpdesk@alamo.edu
              Main Contact Number (210) 485-0555
              Website Information http://www.alamo.edu/district/it/

Eligibility: Student, Staff, Faculty

Availability:
24 hours a day, 7 days a week

How to access services (Procedures if Any):
View the following:
C.1.9 Appropriate Use of Information Technology Resources (Policy) 
C.1.9.1 Appropriate Use of Information Technology Resources (Procedure) 

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:
To Report Incidents:
Email abuse@alamo.edu

San Antonio College and Alamo Colleges Information Security Awareness Site:
SAC IT Security Homepage - Students and Employees
Enterprise IT/Risk Security - Home - Employees Only

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
3/7/2025 12:46:39 PM

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