Backup of Personal Data

Service Description:

To prevent data loss, it is important to backup personal computer data.  Individual workstations, laptops and mobile device data outside of our Alamo Colleges Data Center are not centrally backed up.

To backup your office computer data, use a physical backup option such as USB drive, external hard drive, CD rewritable disc, etc.  The physical backup device option will depend on the amount of data you wish to save.  SAC employees have the option to save to their home directory on the SAC network file share.  Alamo Colleges students with college email also receive a One Drive option including 15 GB of free online data storage; this can be a convenient option to allow students to access data from anywhere, anytime. 

For your personal data, you can also use a cloud storage option, such as Dropbox, Google Drive, Carbonite etc.  Each solution has different options including pricing and data limits. 


Service Provider: SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Student, Staff, Faculty

Availability:
N/A

How to access services (Procedures if Any): General Backup Guidelines and procedures, such as:

Student Procedure:  Backup files using OneDrive

Backup files using Windows Operating System (Windows 7 & 8)

Backup Software for Mac – Time Machine (Mac OSX)

Auto-Archiving Email (2010 and 2013)

are available for employees within Sharepoint and by selecting the Office of Technology Services > Policies and Procedures link on the left navigation bar.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
9/8/2016 2:40:49 PM

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