Department Technology Move

Service Description:

The San Antonio College Office of Technology Services (OTS) Asset Management and Technical Support Team will assist with academic and administrative department office and workspace relocations as a result of department consolidations, growth, new building construction, renovations, or other.  Through close coordination with the assigned Zone Technician, the Asset Management Manager will ensure that all IT hardware equipment is moved appropriately and reinstalled as necessary, to minimize disruption of services and equipment loss prevention. The department Property Steward or Property Assistant is responsible for all location changes and/or transfers within WiseTrack, our District wide Asset Tracking Software.


Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Staff, Faculty

Availability:
Monday-Thursday, 8:00 a.m.- 7:00 p.m., Friday 8:00a.m. - 5:00 p.m. excluding college holidays and closures.

How to access services (Procedures if Any):

Faculty and Staff can request services through the online ticketing service Footprints web site at http://footprints.alamo.edu or contact the college Help Desk at (210) 486-0777. When submitting a Footprints ticket, please select "Hardware” from Category, "Computer" from the list of Sub-Category, "Relocate" from the Action list and "Service Request" from the Ticket Type list.

Inventory training available in AlamoTalent is mandatory for all employees. This training provides an overview of inventory procedures used at the Alamo Colleges. This training must be completed before access to WiseTrack is granted. 

WiseTrack (Asset Tracking Software) website: https://wtprod.alamo.edu/wisetrack

Contact the District Inventory Team at dst-teaminventory@alamo.edu


Supporting Documentation:

Service Cost:
N/A

Additional Information:

For additional support on WiseTrack, access eClips - How To Tutorials:

The eClip videos demonstrate inventory actions for you regarding how to transfer items, accept them, update locations, check out and check in equipment. The eClip videos are available at any time.

1) How to Accept the Transfer

2) How to Change the Location

3) How to Transfer to a Different Department

4) Wise Track - Loaned Property Process

5) Wise Track - Check In Loaned Property Process

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
9/19/2024 11:45:56 AM

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