Hardware Maintenance

Service Description:

Per District-wide procedure, computers are replaced on a five year cycle.  The SAC VP of College Services allocates a Desktop Replacement Plan budget for SAC Office of Technology Services (OTS) to replace 20% of outdated computers for Staff and Lab computers each fiscal year.  District IT provides budget to replace 20% of the Faculty computers each fiscal year.  SAC OTS Asset Management identifies the oldest machines that need to be replaced as part of these Replacement Plans. 


Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Staff, Faculty

Availability:
Based on budget and age of equipment

How to access services (Procedures if Any):
Services can be requested through the online service ticket website at https://footprints.alamo.edu/footprints/servicedesk/login.html

Supporting Documentation:

Service Cost:
N/A

Additional Information: N/A

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
9/19/2024 11:48:36 AM

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