Programming Design and Consulting

Service Description:

Programming design and consulting is a service which allows faculty and staff to request the customization of a software to perform particular tasks needed. The office of Technology Services (OTS) will evaluate a user's computer system to determine how to create or improve software for greater efficiency. All source codes are stored on San Antonio College web server and regularly backed up on a schedule.

Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Staff, Faculty

Availability:
7:00 a.m. – 4:00 p.m. Monday-Friday, Excluding College Holidays.

How to access services (Procedures if Any):
Services can be requested through the online service ticket website at http://footprints.alamo.edu or by contacting the San Antonio College HelpDesk. Once the ticket has been submitted, faculty and staff needing programming consultation services will meet with the Programmer and/or IT Project Coordinator to discuss specific program requirements and project scope. Following the meeting, the Programmer and/or IT Project Coordinator will meet with the College Director of Technology to determine resource availability and to confirm project approval.

Process Includes:
- Business requirement definition
- System Analysis, Design and/or Prototyping
- Code Generation
- End User Testing
- Implementation

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:
Available Software List
New Software Request

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
1/8/2019 4:22:31 PM

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