Data Backup and Recovery

Service Description:

Data backup, or the process of backing up, refers to storing files from your computer to another location. In the case of a data loss event, the original data in the backup can be used to restore your computer and original files. For this reason, employees need to store their essential files in their H: Drives or Share Drive, which they can access on the SAC network. SAC Office of Technology services supports faculty and staff network folders daily. 


Service Provider:

SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots


Eligibility: Staff, Faculty

Availability:
24 hours a day, 7 days a week.

How to access services (Procedures if Any):
H: Drives and Share Drives are backed up on a daily basis by San Antonio College Office of Technology Services. For further assistance, services can be requested through the online service ticket website at http://footprints.alamo.edu.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:

C.1.9.1 (Procedure) Appropriate Use of Information Technology Resources
How to submit a FootPrints ticket 
IT Desktop Security
eClips - Backup Guidelines 
Network Account Request Form
Computer Security Agreement Form
Intellectual Property
Instructional Resources Copyrighted Material 

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
3/7/2025 1:58:34 PM

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