Call Center Setup Services

Service Description:
Call Center setup services enables departments of San Antonio College to critically improve their phone answering response-times. Having a call center setup delivers advanced call routing functions to optimize management of large flows of incoming calls and at the same time protect the quality of service for the caller. The Office of Technology Services Technical Support unit is here to assist if call centers are needed in any one department around campus.

Service Provider:
District Information Technology Services
              Email Address helpdesk@alamo.edu
              Main Contact Number (210) 485-0555
              Website Information http://www.alamo.edu/district/it/

Eligibility: Staff, Faculty

Availability:
Monday-Friday, 8:00 a.m.- 5:00 p.m., excluding college holidays and closures.

How to access services (Procedures if Any):
To set up a new call center, remove a call center, or report a problem, services can be requested through the online service ticket website at http://footprints.alamo.edu. When submitting a ticket, you will need to select "Make a request for" > "Software" > "General Requests" and then enter the details of your request.

Supporting Documentation:

Service Cost:
N/A

Additional Information:
Only certain phone models will work with a Call Center setup. You will need an Alcatel-Lucent 8068 or 4068 phone unit.  The phone model is located underneath the phone.
Visit https://alamocolleges.screenstepslive.com/m/82632  for more information
Emergency Communication

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
9/24/2024 4:07:18 PM

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