Audio Conferencing Support (VOIP)
Service Description:
San Antonio College faculty and staff have access to audio conferencing using the
Voice over IP (VoIP)
network. The VoIP network allows for phone calls to be made over the internet, as opposed to the traditional public switched telephone network. VoIP conference calls work similarly to traditional conference calls. The Office of Technology Services is available to provide assistance to faculty and staff for all audio conferencing support needs.
Service Provider:
District Information Technology Services
Email Address
helpdesk@alamo.edu
Main Contact Number (210) 485-0555
Website Information
Information Technology Services
Eligibility:
Staff, Faculty
Availability:
Monday-Friday, 8:00 a.m.- 5:00 p.m. Excluding College Holidays.
How to access services (Procedures if Any):
Audio conferencing support and services can be requested through the online service ticket website at
http://footprints.alamo.edu
or by contacting the SAC Helpdesk. When submitting a ticket, please select
“Conferencing/Presentation” in the Service field, “Events” in the Component field and “Setup Event” in the Detail field.
Supporting Documentation:
OTS - Service Level Agreement.pdf
Service Cost:
N/A
Additional Information:
Visit the District Share Point site for a list of
VoIP Video Tutorials
.
How to Submit a FootPrints Ticket
How to Update the VOIP Directory
Technical Support:
San Antonio College Help Desk
Email:
sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email:
helpdesk@alamo.edu
Phone: 210-485-0555
Request Service
Submit a service work order through the Service Management Solution –
Footprints
.
Last Modified Date:
10/11/2018 4:17:20 PM
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