Purchase of Non-Standard Technology

Service Description:
Purchases of technology for campus use must be coordinated through the Office of Technology Services (OTS). As a general rule, the San Antonio College Office of Technology Services follows the Alamo Colleges District standards when purchasing new IT equipment & software.

However, if a need falls outside the parameters of the District’s hardware or software standards, OTS provides assistance in procuring an appropriate solution.  OTS staff helps assess software and/or hardware needs, find solutions, and work from procurement to deployment. All requests for non-standard technology will need to be approved before a quote is given to the requestor. The request is evaluated to determine whether the standard equipment will meet the needs of the user or a nonstandard equipment will be required.

Service Provider:

SAC Office of Technology Services
             Email Address: sac-helpdesk@alamo.edu
             Main Contact Number (210) 486-0777 

Alamo Colleges Purchasing Department
             Purchasing & Contract Administration
             1743 N. Main Ave., Bldg. 41, Room 101
             San Antonio, Texas 78212-4299
             Main Contact Number (210) 485-0100

Eligibility: Staff, Faculty

Availability:
Monday-Friday, 8:00 a.m.- 5:00p.m., excluding college holidays and closures.

How to access services (Procedures if Any):
Services can be requested through the online ticketing service FootPrints website at http://footprints.alamo.edu.  You will need to select "Purchasing” from the list of Services, "Select an option from the drop-down" in Component, and "Quote Request" from the Detail list.

Supporting Documentation:
OTS - Service Level Agreement.pdf
C.1.5.1 (Procedure) Purchasing Authority.pdf

Service Cost:
N/A

Additional Information:

Grant Funded Purchases are examples of Non-Standard Technology.

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
1/8/2019 3:52:27 PM

- Give Feedback

Was this information helpful?

Tell us what we can do to improve this article