Network Data Wall Port Request

Service Description:

Wired Network Services are delivered via an extensive physical network infrastructure deployed throughout the College campus.  Typically, departments access this service by plugging their network devices into an activated data wall port within their building.  Most buildings and offices are already wired for data wall ports.  However, if an additional data wall port is required, the Office of Technology Services Network Team can assist with planning and deployment.

Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Staff, Faculty

Availability:
Monday-Friday, 8:00 a.m.-5:00 p.m., excluding college holidays and closures.

How to access services (Procedures if Any):
To request a new data wall port or to activate an existing data wall port, services can be requested through the online service ticket website at http://footprints.alamo.edu or by contacting the college HelpDesk at 210-486-0777. When submitting a ticket, please select "Network Services" from the Service field, "Network Connectivity-Wired" from the Component field, and choose the appropriate selection from the Detail field.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:

Appropriate Use of Information Technology Resources (Policy) 
IT Desktop Security
How to submit a FootPrints ticket 
Network Account Request Form
Computer Security Agreement Form


Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
1/11/2019 8:24:02 AM

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