Service Management Solution - FootPrints
Service Description:
FootPrints is a web-based, easy to use service management tool that allows clients to submit service requests online. It is used by several departments across San Antonio College and District offices. FootPrints allows all Alamo Colleges and District offices to transfer and share client requests. The system enables departments to document, track, and report on service requests that are received on a daily basis.
Client requests are automatically routed to the appropriate department, allowing for an expedited turnaround. When service requests are complete, FootPrints automatically notifies the Client via email.
Service Provider:
District Information Technology Services
Email Address
helpdesk@alamo.edu
Main Contact Number (210) 485-0555
Website Information
http://www.alamo.edu/district/it/
Eligibility:
Staff, Faculty
Availability:
24 hours a day, 7 days a week
How to access services (Procedures if Any):
A Network User ID is required to access FootPrints.
FootPrints can be accessed through the web by visiting
http://FootPrints.alamo.edu
.
Email requests can be sent to the helpdesk
sac-helpdesk@alamo.edu
. Email requests are automatically routed to the FootPrints System.
Supporting Documentation:
OTS - Service Level Agreement.pdf
Service Cost:
N/A
Additional Information:
Network Administrative Access
Application for Workstation Equivalent
How to Submit a FootPrints Ticket
Technical Support
Walk-In Service Center
Technical Support:
San Antonio College Help Desk
Email:
sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email:
helpdesk@alamo.edu
Phone: 210-485-0555
Request Service
Submit a service work order through the Service Management Solution –
Footprints
.
Last Modified Date:
1/4/2019 3:02:01 PM
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