Hardware & Software Recommendations
Service Description:
The Office of Technology Services Technical Support unit provides standard hardware and software (e.g. Microsoft Windows, Office 365, Adobe Reader, etc.) on all San Antonio College employee workstations. However, OTS understands that departments may sometimes need alternative resources. For this reason, OTS will provide guidance and assist with hardware and software recommendations per District IT standards, as well as meeting the departments needs.
Service Provider:
SAC Office of Technology Services
Email Address:
sac-software@alamo.edu
Main Contact Number (210) 486-0031 | For Hardware Contact (210) 486-0777
Website Information
http://www.alamo.edu/sac/ots
Eligibility:
Staff, Faculty
Availability:
Monday-Friday, 8:00 a.m.- 5:00 p.m., excluding college holidays and closures.
How to access services (Procedures if Any):
For a recommendation consultation with one of our technicians, please submit a Footprints ticket through the online service ticket website at
http://footprints.alamo.edu
or contact the college HelpDesk at 210-486-0777. When submitting a ticket please select "
Purchasing
" under the "Service" field, "
Hardware or Software
" in the "Component" field and "
Hardware or Software Consultation
" in the Detail field.
Supporting Documentation:
OTS - Service Level Agreement.pdf
Service Cost:
N/A
Additional Information:
Available Software List
Hardware Purchases (Quotes)
New Software Request
Software Renewal/Maintenance
Technical Support:
San Antonio College Help Desk
Email:
sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email:
helpdesk@alamo.edu
Phone: 210-485-0555
Request Service
Submit a service work order through the Service Management Solution –
Footprints
.
Last Modified Date:
1/11/2019 3:51:01 PM
- Give Feedback
Was this information helpful?
Yes
No
Tell us what we can do to improve this article