Network Administrative Access

Service Description:

Network administrative access privileges, also referred to as root access privileges, allow unrestricted network access to individuals, granting them the ability to install software, hardware drivers, and make system level changes to specified computers.  San Antonio College automatically grants client users non-administrative privileges by default, aiding in the protection of integrity and security of the college’s computing environment. Network administrative access is granted to certain individuals upon request.

However, it is important to understand the risks associated with granting network administrative access. Risks include the ability to install software that interferes with normal operating system application behavior, intentional or unintentional changes made to a system that cause it to fail or operate in an unexpected manner, and malicious software installations; which take advantage of administrative privileges to infect a system and propagate into a network it is connected to.

Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots


Eligibility: Staff, Faculty

Availability:
Monday-Friday, 8:00 a.m.- 5:00 p.m., excluding college holidays and closures.

How to access services (Procedures if Any):
To request network administrative access, please submit a Footprints ticket through the online request system at http://footprints.alamo.edu. When submitting a ticket, please select the template "Request Admin Access" from the top drop down menu. After the template has been selected, click on "Use selected template" and fill in the required fields. The Application For Workstation Administrative Equivalent form can be found in the "Attachments" section of the ticket. Please download, fill out, and attach this form to the ticket.  For any additional questions or technical support  please contact the college HelpDesk at 210-486-0777.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:

Appropriate Use of Information Technology Resources (Policy) 
IT Desktop Security
Password Protection
How to submit a FootPrints ticket


Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
1/11/2019 8:29:38 AM

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