Active Directory (AD), Microsoft’s trademarked directory service, automates network management of user data, security, and distributed resources while enabling interoperation with other various directories. Within San Antonio College, Active Directory (Network Account) allows individual users to login to the SAC Network using unique credentials. The Network Account also provides access to many of our networked systems and services including the Email System and SharePoint.

The purpose for obtaining an Active Directory (Network Account) is to be able to gain access to the following:

• Access to workstations throughout the campus
• Access to network storage by having an Employee Network Drive (Home Directory) to save your files
• Access to submit FootPrints Tickets (for IT Work Orders)
• Access to SharePoint
• Access to internet

Information for NEW HIRES: When the Alamo Colleges Human Resources Department approves a new employee to start work, a workflow within the FootPrints Technology Work Order System is automatically initiated.  

·_         The Hiring Manager will receive an email with Subject Line: “NEW HIRE CREATED Ticket”.

o The email will include a link to a “New Hire Form.” The Hiring Manager will need to click on the “New Hire Form” link and select the “Create Computer Login (AD) Account” checkbox.  This will create a ticket that will go to the IT Department.

o The email will also include a FootPrints Manager Workflow for New Hires Guide that shows an example of how the Hiring Manager can select/make different technology requests for the new hire. 

If the Hiring Manager is not able to find the NEW HIRE CREATED Ticket Email:

·_         The Hiring Manager can request a SAC Active Directory (AD) Account for the new hire through the SAC IT Service Work Order Solution at https://footprints.alamo.edu.  

o In the work order Services listed, choose “IT Support,” “Employee Onboarding,” “New Employee Network Account (Active Directory) Request (Must be filled out by the User’s Supervisor)” and it will have a “Request Service” link that will bring up a Description box. In the Description box, please fill out all required fields.

·_         The Hiring Manager can contact the SAC Help Desk at 210-486-0777 for assistance with having a ticket created for technology requests or for other technical support needs.