Wireless (AlamoNet) Access

Service Description:

Wireless networks are available to San Antonio College students, faculty, and staff. These networks offer fast reliable data connection speeds. SAC wireless is using 802.11ac which supports up to 500 mbps. On average the connection speed is 50 to 60 mbps depending on capabilities of wireless card. Wireless internet access is available inside many buildings at San Antonio College and is also offered outdoors in certain areas of campus. 

The AlamoNet Wi-Fi service is a secured wireless choice available ONLY for Alamo College employees utilizing Alamo Colleges devices. Personal laptops, tablets, cellphones, and other personal devices should not be connected to the AlamoNet network. If using an Alamo College's device, you will need a network username and password to access the secured AlamoNet option. Your username, password, and all data transmitted from your device to the wireless access point are encrypted.


Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Staff, Faculty

Availability:
24 hours a day, 7 days a week

How to access services (Procedures if Any):
Prior to accessing the AlamoNet wireless network, you will need to have been assigned an Alamo Colleges device. To access the AlamoNet network, use your workstation username and password when prompted to login to the secured WiFi.  Please use this format when logging in:
                                                                   
  Username: sac\username
  Password: same as workstation

To request new wireless locations, report poor connections, or request service expansions, please submit a work order via Footprints.  A Technician will contact you to confirm details for this requests.
For special events that require wireless connectivity, submit a Footprints ticket.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:

For more information on Wireless Maps, FAQs, Setup Guides, visit http://www.alamo.edu/sac/wireless.
C.1.9 Appropriate Use of Information Technology Resources (Policy) 
C.1.9.1 Appropriate Use of Information Technology Resources (Procedure) 
IT Wireless Security

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
12/19/2018 11:45:05 AM

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