Web Application Maintenance and Modification

Service Description:

The Office of Technology Services offers web application development services (see Web Application Development).  OTS recognizes the need for ongoing application maintenance and modifications.  College processes, hardware and software versions and services evolve and as a result it is important to keep the applications updated and maintained.  Standard maintenance and modification services include, but not limited to the following: coding and content edits, user and permission updates, and data revisions.


Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility:

Availability:
7:00 a.m. – 4:00 p.m. Monday-Friday Standard Business Hours

How to access services (Procedures if Any):
Services can be requested through the online service ticket website at http://footprints.alamo.edu.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information: N/A

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
12/19/2018 11:08:37 AM

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