Student Computer Support

Service Description:

San Antonio College Office of Technology Services (OTS) provides basic walk-in computer support services to San Antonio College students. Service Center agents are available to assist clients with basic virus and malware cleaning, equipment loans, performance optimization, wireless and email set-up, and computer back-up procedures on their assigned Alamo Colleges equipment.  Students may receive assistance on their personal devices by going to the Nail Technical Center room 200.

Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Student

Availability:
Monday-Friday, 8:00 a.m.- 5:00 p.m. Excluding college holidays or closures.

How to access services (Procedures if Any): For walk-in technical support services on assigned Alamo Colleges' equipment, students can visit the OTS Service Center, located in the Moody Learning Center, room 710. For assistance on a personal device, students will be referred to the Nail Technical Center, room 200. Be sure to fill out the attached "IT Complimentary Student or Employee Service Item Drop Off" Form located below in the "Supporting Documentation" section. 


Supporting Documentation:
OTS - Service Level Agreement.pdf
IT complimentary student or employee service item drop-off form.pdf

Service Cost:
N/A

Additional Information: Please visit:

C.1.9.1 Appropriate Use of Information Technology Resources (Procedure) 

Wireless Security
Best Practices - Computer Use
IT Desktop Security
Physical Device Security
Password Protection
Password Security FAQs

For information on Wireless Maps, FAQs, Setup Guides, visit http://www.alamo.edu/sac/wireless.

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
1/3/2019 4:22:16 PM

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